1. Information We Collect

When you use our website, call us, message us on WhatsApp, or submit a pickup request, we may collect:

• Contact details — your name, phone number, email address, and pickup/service address.
• Scrap details — the material type, estimated quantity, and preferred pickup date you provide.
• Photos — any images of scrap material you choose to upload with your request.
• Communication records — messages, call notes, and any additional notes you share with our team.
• Basic usage data — standard technical information such as browser type and pages visited, used only to keep the site working properly.

2. How We Use Your Information

We use the information you provide only to run our scrap-buying service, specifically to:

• Respond to your enquiry and provide a price estimate.
• Schedule and carry out doorstep pickup, weighing, and payment.
• Contact you by phone, WhatsApp, or email regarding your request.
• Maintain basic business records of transactions, as required for our own accounting.
• Improve our service based on feedback you share with us.

We do not use your information for unrelated marketing without your consent, and we do not sell your personal information to third parties.

3. How We Share Information

We do not sell or rent your personal information. We may share limited information only with:

• Our own pickup and logistics team, so they can reach your location and complete the collection.
• Authorised recycling or disposal partners, where required to process certain materials (for example, e-waste) in line with applicable regulations.
• Government or regulatory authorities, only where we are legally required to disclose information.

4. Photos You Upload

If you upload photos of your scrap material through our website or WhatsApp, we use these images only to estimate quantity, material type, and condition ahead of pickup. Photos are not published or shared publicly without your separate consent.

5. Data Security

We take reasonable steps to keep the information you share with us secure, including limiting access to customer details to the team members who need it to arrange your pickup and payment. No method of storage or transmission is completely secure, and we encourage you to avoid sharing sensitive financial information (such as full bank card numbers) over WhatsApp or email.

6. Cookies

Our website may use basic cookies or similar technologies to remember simple preferences and understand how the site is used, so we can keep it running smoothly. These do not collect sensitive personal information. You can disable cookies through your browser settings; some parts of the site may work less smoothly as a result.

7. Third-Party Links

Our site may link to third-party services such as WhatsApp, Google Maps, or our social media pages. Once you leave our website through one of these links, that third party's own privacy policy applies, and we are not responsible for their practices.

8. Data Retention

We keep customer and transaction information only for as long as it is reasonably needed to fulfil a pickup request, maintain business records, or meet legal and accounting requirements, after which it is deleted or anonymised.

9. Your Choices

You can ask us at any time to:

• Tell you what information we hold about you.
• Correct inaccurate details, such as your phone number or address.
• Delete your information, where we are not required to keep it for legal or accounting reasons.
• Stop contacting you for anything other than an active pickup request you have made.

10. Children's Privacy

Our services are intended for individuals, businesses, and organisations who are legally able to sell scrap material. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time as our services or legal requirements change. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page occasionally.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out: